Telco competition in the Gulf has a long way to go

September 5th, 2011 admin

Last month, the UAE’s Telecommunications Regulatory Authority (TRA) released an interesting survey based on the habits of the country’s telecoms users.
It found — to the surprise of absolutely no-one – that the majority of respondents are pretty unhappy with the cost of the nation’s internet services. Just eighteen percent pronounced themselves to be satisfied with the price of mobile internet, while 51 percent said they were neutral, or dissatisfied over the costs for their leased lines.
And despite the perceived high costs of broadband packages here in the UAE, these services formed the basis of the majority of complaints made by customers. Of all complaints made to either Etisalat and du — the UAE’s two telcos — 42 percent of these related to internet services, with 38 percent related to fixed-line services and just 11 percent for mobile services.
Hot on the heels of the TRA survey came another report from telecoms consultancy Ovum, which surveyed nineteen emerging markets and found that the UAE “is one of the more expensive countries for broadband”. The firm indicated that subscribers in Middle Eastern countries were paying eight to ten times more for home broadband services than customers in Central or Eastern Europe, which are also emerging markets. Only South Africa and Nigeria had higher costs for a broadband connection than the UAE, where your cheapest option with Etisalat will set you back a hefty $848 annually.
By comparison, take a look at Turkey. According to the OECD’s most recent statistics, the cheapest annual broadband subscription — including the cost of line rental — amounts to just $171. Yes, its telecoms market may be more developed than those in the Gulf, and yes, its 74m population makes it easier for Turkey’s telcos to find better economies of scale. But should UAE consumers really be paying five times more for exactly the same service?
The arrival of du in 2007 was meant to change all that. And the company has certainly performed well. Its second-quarter results showed that du had now garnered a 44 percent market share of the UAE mobile sector, with profits before royalties of 56m, while Etisalat showed a loss of $70m, albeit from a much higher profit base. Both companies might be edging closer to parity — at least in terms of customers, if not profits – but four years after du’s introduction, how, exactly, are consumers benefiting? Infrastructure sharing should come into play before the end of the year, which will help ease costs at both companies, and it is to be hoped these savings will be passed on to subscribers. But plans for mobile number portability — which allows users to switch operators without changing their telephone numbers — don’t seem to be anywhere on the immediate horizon.
In Qatar, the introduction of an outside player, Vodafone, resulted in prices for some international calls dropping by more than 60 percent. Consumers in the UAE may be generally wealthier than those elsewhere, but their pockets will continue to empty rapidly as long as prices remain so high.
(Ed Attwood is the deputy editor of Arabian Business. The opinions expressed are his own.)

Source: http://www.arabianbusiness.com/telco-competition-in-gulf-has-long-way-go-418294.html

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For Microsoft, Skype Opens Vast New Market in Telecom

May 16th, 2011 admin

Microsoft has peered into the future, and placed a bet that people the world over want to stay in touch with someone anytime and anywhere — preferably at no cost.

In agreeing Tuesday to pay $8.5 billion to buy Skype, the pioneer in Internet phone calls, Microsoft is embracing a technology that is transforming the way people communicate at home and at work. And by stitching Skype technology into Microsoft products, used by hundreds of millions of people, the software giant could hasten the mainstream adoption of video communications, especially in businesses.

Microsoft, although rich and powerful, lags in new fields like smartphone software. Skype could help it better compete with the new giants of technology, like Google and Apple.

“Skype has been a forerunner, and this deal is Microsoft trying to become relevant in this new age of Internet communications,” said Berge Ayvazian, a telecommunications consultant. “It could really change things for Microsoft and accelerate the spread of this new technology.”

The future of communications, industry analysts and executives say, will be animated by Internet technology and rests increasingly on video calls, as well as voice and text messages. Skype started on personal computers less than a decade ago, but is now beginning to make its way onto smartphones. As it heads for living rooms with applications like at-home videoconferencing on digital televisions, it could change the way people make even the most routine calls.

This next generation of communications is both a threat and an opportunity to telecommunications and technology companies — a focus of energy, investment and anxiety for corporations including AT&T, Verizon, Apple, Google and Facebook.

Microsoft is betting that Skype can help change its fortunes. Skype is a leader in Internet voice and video communications, with 170 million users each month connected for more than 100 minutes on average. In the last year or two, video use has surged, now accounting for 40 percent of Skype’s traffic.

That large and active community of users represents a major asset, said Steven A. Ballmer, Microsoft’s chief executive. “It’s an amazing customer footprint,” Mr. Ballmer said in an interview. “And Skype is a verb, as they say.”

Mr. Ballmer never mentioned Google, Microsoft’s archrival whose name is used as a verb for Internet search. In that market, Microsoft is spending heavily to try to catch Google, and making some progress with its Bing engine, but at great financial cost.

Google, like Skype, has a free Internet phone call and video messaging service. So Microsoft, analysts say, is taking a bold step to grab a leadership position instead of risking falling behind Google in a crucial market and then facing the difficult task of trying to catch up.

“Skype gives Microsoft instant size and scale in this emerging market,” said Howard Anderson, a senior lecturer at the Sloan School of Management at the Massachusetts Institute of Technology. The merger with Skype, if successful, could give Microsoft a leading consumer Internet service — something it has lacked — and help lift its other businesses, like smartphone software, Office productivity programs and Xbox video game consoles, analysts say.

In doing so, Microsoft aims to keep people seamlessly connected at work or at home. “We want to enable communications across people’s lives,” Mr. Ballmer said in a press conference in San Francisco.

Skype, founded in 2003, is a creation of the new technology that is transforming telecommunications. “For some time, it has been clear that telecommunications is going to move to all-digital Internet technology,” said Kevin Werbach, an associate professor at the Wharton School of the University of Pennsylvania and a former official at the Federal Communications Commission. “Skype shows what can be done.”

Skype was founded by two entrepreneurs, one Swedish and one Danish, with software developed by a small team of programmers in Estonia. They deployed a version of peer-to-peer software, initially associated with illegal file-sharing of pirated music and movies. The voice and video travel over the Internet rather than dedicated phone landlines or cell tower networks.

Skype has had a bumpy ride as a business. EBay bought it for $2.6 billion in 2005, and then sold most of it to a private investors’ group in 2009, after eBay could not figure out how to make money on Skype.

Despite changes in ownership and management, Skype was a hit with users, offering mostly free calling between Skype users, while charging for some services to corporate users and for calls to traditional phone numbers. It also now sells advertisements.

Skype, based in Luxembourg, has recently made steady progress as a business. Its revenue rose 20 percent last year, to $860 million, and operating profit climbed to $264 million, though it had a net loss of $7 million after making its debt payments.

Skype also has built a formidable technical prowess. Most of its software programmers are in Tallinn, Estonia. “The secret sauce of Skype is its engineering team,” said Marc Andreessen, a founder of Netscape, which made the first commercial Internet browser, and one of the private investors in Skype. “These are world-class guys, every bit as good as anyone in Silicon Valley.”

Mr. Ballmer emphasized that Microsoft planned to expand Skype’s offerings and increase investment, and not cut back free offerings. Skype technology, he added, will help enhance Microsoft products. Mr. Ballmer said the Xbox Kinect, a game device with gesture-recognition features, could add Skype to become an at-home videoconferencing system. And Skype can also be linked to Microsoft’s business software including Office productivity programs and Lync, multimedia software for workers collaborating on projects.

Microsoft, whose growth has been lagging, could find a lucrative revenue stream in selling the service to companies. It might also benefit from placing advertisements on Skype. “There are a lot of great opportunities to optimize Skype services in Microsoft products,” Mr. Ballmer said.

Skype, analysts say, is evidence of the recent pattern of innovations coming first to the freewheeling consumer market — like instant messaging, social networks and video chat — and then cascading to businesses. “This deal is another sign of the consumerization of information technology,” said Ted Schadler, an analyst at Forrester Research.

The Microsoft-Skype deal, analysts suggest, also points to a rising wave of digital disruption in the telecommunications industry, as low-cost Internet-based communications put pressure on traditional carriers, especially their landline phone service. Says Mark R. Anderson, chief executive of the Strategic News Service, a technology newsletter, “The computer guys are going to teach the telecom carriers about the future of communications.”

Source:http://www.nytimes.com, Published: May 10, 2011

The wireless earvolution has arrived!

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India proposes telecom policy changes as scandals hit

May 8th, 2011 admin

India’s telecom minister, Kapil Sibal, has proposed a slew of changes to the country’s telecom policy in an attempt to streamline the industry.

He said that merger and acquisition rules will be relaxed to allow consolidation in the sector. Mr Sibal also indicated that as part of the new policy, the government will separate mobile licences from spectrum fees.

India’s telecom sector was rocked by a spectrum allocation scandal last year.

The country’s lawmakers are currently investigating whether telecom licenses were sold at cheaper prices in order to favour some companies. An official audit claimed the government may have lost as much as $39bn (£24bn) in revenues. The scandal has dented the image of the sector and also created huge political issues in the country.

There have been discussions about making the licensing process and spectrum allocation more transparent.

The Telecom Regulatory Authority of India has also recommended that service providers should be charged a higher fee for use of 2G spectrum.

India is one of the world’s fastest growing markets for mobile phone services. There are currently 15 service operators in the country catering to nearly 800 million subscribers.

As the subscriber base continues to grow and companies look to consolidate, the telecoms minister said he was looking to relax rules in the sector.

“Merger and acquisition guidelines need to be liberal,” Mr Sibal said.

Under the current rules, when two service providers merge their combined revenue – or subscriber base – cannot exceed 40% of the total in their region. Mr Sibal also proposed that telecom licenses in the country should be renewed for a period of 10 years, compared with the 20-year renewal under current rules.

Source: www.bbc.co.uk

Posted in Indian Telecom Tags: 1 Comment »

All 4 Cellular

April 1st, 2011 admin

A USA based cellular company is offering a vast range of cellular products, spares and parts. The company claims that they are one stop shop for all your cell phone accessories. From bluetooth to battery, case to charger – you need it, we have it! Their prices are unmatched across the web, and their years of business in the cell phone industry have put us on the cutting edge of wireless retail. If you’re looking for an ever-growing selection and the lowest prices on all your cell phone accessories, you’ve come to the right place!

All4cellular - Rated #1 in CellPhone Accessories

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Hello Direct

April 1st, 2011 admin

Hello Direct is the leading online resource for telecom products, information and service. Their focus is on small businesses and busy professionals who demand high-quality telecom products at smart prices. In 2000, following nearly 15 years of steady growth, Hello Direct merged with GN Netcom, a world leader in hands-free communication technologies. GN Netcom is a business unit of GN Great Nordic Ltd., a public company traded on the Copenhagen and London Stock Exchanges.
A number of telecom products have been displayed on their website. Our readers can visit their website by clicking the following image.

Hello Direct, Inc.

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College Students Rejoice for Callpod Power Products

April 1st, 2011 admin

From cell phones to portable gaming systems and everything in between, college students want to be connected to the world around them and on as many platforms as possible.

Callpod recognizes this and is happy to keep college campuses around the country fueled with its battery charging power line.

The Fueltank UNO and DUO are perfect for the on-the-run college student that can’t find their way to a power source. Plug in one (Fueltank UNO) or two (Fueltank DUO) power-thirsty devices and receive up to three full charges before recharging your Fueltank!

And for the ultimate in power charging capabilities, Our Chargepod 6-in-1device charger assists the most tech-savvy of college students. Halt the clutter and chaos of a messy dorm room with a central power station that is both lightweight and easy to use.

Designed for any student who uses portable devices, commutes, frequently travels, or simply loves gadgets, the Callpod power line helps them keep any device charged and ready to go! You can get more information by clicking the following image.

Half-off Keeper Subscriptions

Source: blog from the website posted by admin.

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It’s official – Mobile radiation is dangerous

February 5th, 2011 admin

The speculative fears of mobile phones being a danger to health in the long run, seem to be coming true. A latest government study talks about the harmful effects of not just using mobile phones but also the radiation from mobile phone towers. 

A Times of India report states that - 
Radiation from mobile phones and towers poses serious health risks, including loss of memory, lack of concentration, disturbance in the digestive system and sleep disturbances, according to an inter-ministerial committee formed by the ministry of communications and information technology to study the hazards posed by mobile phones.

One India also reported that the damages may not be lethal for humans, but they worse for birds and insects as well. The committee has attributed the radiation effects to the disappearance of butterflies, bees, insects and sparrows. 

The government report also says that  mobile towers should not be installed near high density residential areas, schools, playgrounds and hospitals. “The localized SAR value as per the Indian guidelines standard is 2 watt per kg, averaged over a six minute period and using a 10 gram average mass. With higher SAR values of mobile handsets the public could potentially receive much higher radiofrequency exposure. We have recommended that SAR levels to be lowered down to 1.6 watt/kg, as prescribed by the Federal Communication Commission of US,” said a member.

The eight-member committee, which included representatives from the health ministry, department of biotechnology and member secretary, DoT, has recommended that mobile phones not adhering to standard levels of specific absorption rate (SAR) – a measure of the amount of radiofrequency energy absorbed by the body while using a phone — should be barred.

Member scientist, ICMR R S Sharma said that compared to Europeans, Indian cellphone users are more at risk for adverse affect of radiation due the country’s hot tropical climate, low body mass index, and low fat content. “We have recommended amendment in the Indian Telegraph Act 1885 and rules so that only mobile handsets satisfying radiation standards should be permitted in the country,” he said.

In another report, citizens are scared of the radiation from mobile tower in Andheri. 
In the past five years, more than 15 housewives living in Sher-e-Punjab colony in Andheri (East) have suffered from various forms of cancer. Although there is no proof of a direct link, residents are drawing parallels between the appearance of the first cancer case and the installation of the first mobile phone tower in the society nearly seven years ago. Based on a Hindustan Times report.

Neha Kumar, who has been studying the biological effects of mobile phone towers, said, “All these women don’t have any family history of cancer. Plus, all of them are within a certain radius of those mobile towers. All this is not a coincidence.”

So how do we minimise the damage in view of such grave consequences. The report adds -   
“While talking on mobile, keep calls short or send a text message (SMS). This advice should be especially relevant keeping in mind the children, adolescents and pregnant women” said the report.  The advice should be printed in the user manual by handset manufacturers.  
“Whenever possible, use cellphone when the signal quality is good. People having active medical implants should keep their cellphone at least 30 cm away from the implant” said the report.

Many a times we find ourselves complaining of bad network in certain areas. Mobile companies raise towers at every nook and corner to beat each other at network coverage. Are we compromising our health for better mobile connections?

Source: Yahoo India News

Posted in Mobile Telesystems, One India Tags: , , , 2 Comments »

Telecoms complaints fall – but challenges remain

December 8th, 2010 admin

The last five years have brought many benefits for the UK’s phone and broadband customers.

We now enjoy more choice than we once did, we pay less for our services and we’re making fewer complaints.

New research released today reveals that complaints to Ofcom about telecoms services have fallen by almost 20 per cent over the last four years.

But despite this fall challenges still remain and by the end of November we had already received 100,000 telecoms complaints this year.

Tackling consumer issues

Your complaints play a vital part in helping us ensure that all consumers get the very best from their phone and internet services.

They not only inform us of the problems you face but help shape our work to tackle those issues.

While we cannot investigate individual complaints, your experiences can and do lead to new enforcement or policy work which in turn can bring about changes which benefit millions of consumers.

For example, they’ve helped us to crack down on problems such as slamming, bogus cash-back deals and silent calls.

Your complaints have also informed our work to improve consumer switching and were behind our moves to bring about cheaper charges for consumers to leave their phone contracts early.

But challenges still remain and Ofcom’s latest annual Consumer Experience report looks at these problems and sets out what Ofcom is doing to tackle those issues.

Complaints handling

Ofcom continues to receive a high number of complaints about poor customer service.

These range from complaints being ignored, to staff refusing to escalate complaints to their managers and customers being given incorrect information.

From next year new Ofcom regulations will make it easier for consumers to get help resolving complaints about their phone and internet service.

All providers will have to comply with an Ofcom Code of Practice which includes having in place a dedicated complaints process which must be well-publicised.

All communications providers in the UK are required to belong to an alternative dispute resolution service (ADR) – CISAS or Otelo.

From next July providers will also have to inform consumers whose complaints have not been resolved within eight weeks of their right to take their complaint to ADR and include information about the availability of ADR on all paper bills.

We have also commissioned a market research survey on customer service, to inform consumers about the likely nature of day to day contact with a provider and we hope to publish this research alongside the publication of our complaints data.

How to complain

If you’ve got a communications problem, why not first look for help in our advice guides.

They include help and tips on a host of issues ranging from call costs to dealing with customer service problems and bill disputes

If you need to make a complaint about a telecoms service, we have a dedicated section where you can let us know about your problem.

We also have an advice video on how to complain if you have a problem with your telecoms provider.

Silent calls

Despite the overall decline in complaints to Ofcom, complaints about silent calls have increased (6,600 in 2009 compared to 8,600 in 2010 to date).

Ofcom recently confirmed that from 1 February 2011, companies will no longer be able to call consumers without the guaranteed presence of a live operator more than once a day, reducing the likelihood of receiving repeat silent calls.

The Government also recently increased the maximum penalty available to Ofcom for breaches of its persistent misuse (including silent calls) regulations from £50,000 to £2 million.

Ofcom will continue to monitor complaints about silent and abandoned calls and have previously fined nine companies over the problem, including fining Barclaycard the then maximum £50,000 in September 2008.

We will continue with our programme of enforcement and will take action against companies found to be in breach of the rules.

Learn more about how Ofcom is tackling silent calls

Landline mis-selling

Although landline mis-selling remains one of the issues we receive most complaints about, a significant number of these complaints have been driven by process related errors rather deliberate mis-selling.

For example, a consumer who is moving home asks their provider to transfer their existing service to the new address.

But deficiencies in the switching process mean that the wrong line is targeted and a neighbour’s line is transferred instead.

Ofcom has been working closely with the Office of the Telecoms Adjudicator, BT’s wholesale access division Openreach and the industry as a priority to design and implement a solution to these systems errors.

We’re also taking enforcement action against companies generating the most complaints, using new regulations introduced this year which prohibit mis-selling.

Action taken this year includes investigations into telecoms firms Continental Telecom, TalkTalk Group and KCT.

Older consumers driving broadband take-up

The report also outlines other challenges Ofcom needs to address in the communications market to ensure that consumers can get the most from choice and competition in the sector.

 

Take-up of broadband continues to grow, and this is being driven by take-up among older people.

Broadband take-up in the UK grew by 3 percentage points from 2009, but among 65-74s it grew by 9 percentage points and among over 75s by 8 percentage points.

The proportion of consumers stating they do not intend to get the internet in the next 12 months has fallen from 20 per cent in 2009 to 15 per cent in 2010.

Switching processes

The research shows that levels of switching have fallen over the past four years – in mobile, 8 per cent switched provider in 2010 compared to 13 per cent in 2006, owing in part to longer contract lengths.

The decline comes despite the majority of people finding it easier to switch providers. For example, 86 per cent of consumers found it easy to switch broadband providers in 2010 compared to 73 per cent in 2008.

Ofcom is currently reviewing switching processes across the communications sector to assess whether the current processes deliver good consumers and competition outcomes.

Our aim is to make switching easy and hassle free for consumers and to ensure that switching processes do not get in the way of providers competing vigorously with each other to deliver benefits to consumers in terms of lower prices, greater choice and innovation and value for money.

Broadband speeds

Ofcom’s consumer research shows that broadly, consumers remain satisfied with their communications services and providers (ranging from 80 per cent satisfaction with broadband providers to 92 per cent satisfaction with mobile providers).

However, there has been a increase in consumer dissatisfaction with broadband speeds (from 14 per cent 2009 in to 19 per cent in 2010).

Ofcom published the UK’s first comprehensive broadband speeds research in 2009 and published a follow up report in July 2010, which showed that the UK’s average actual fixed-line residential broadband speed has increased by over 25 per cent in the past year from 4.1Mbit/s to 5.2Mbit/s.

However, the move to faster headline speeds has led to a growing gap between the actual speeds delivered and the speeds that some ISPs use to advertise their services.

Get the most out of your broadband

Ofcom recently published a revised voluntary code of practice which aims to ensure that consumers are given an estimated speed range that they can achieve on their broadband line.

The new code also allows consumers to leave their contracts should they achieve speeds significantly below what they were advised at point of sale, if steps taken by providers to improve speeds are unsuccessful.

Ofcom has also provided examples to the advertising regulatory bodies of how broadband speeds might be advertised, to ensure that consumers have a much better expectation of the speed they are likely to achieve.

Source: http://consumers.ofcom.org.uk/2010/12/telecoms-complaints-fall-but-challenges-remain/

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Making a telephone complaint

December 3rd, 2010 admin

If it is not possible to take direct action and try to resolve a complaint in person then the next best option is to contact the company via telephone. Call Centres

Telephone complaints have acquired a bad reputation because most people who are forced to make them have at one time been on the wrong end of a call centre queue. Call centres are centralised offices comprised of telephone and computer operators that are used by big companies to administer large numbers of consumer queries.

 Although they can be very helpful in resolving queries they also attract a great deal of hostility from callers that find the route to resolution a long and fraught one. Common complaints draw attention to the non-expert operators, the impersonal script they follow, the lack of communication between staff and departments and, of course, the wearing queuing times.

 Logging a Complaint

Their wide publicity may lead one to believe that call centres are the modern way for consumers to communicate with a company, but on the contrary they are in the minority. Typically they are the preserve of large multi-national businesses, whereas most other companies operate their telephones on a more modest level. Most companies operate a system whereby a caller phones up with their problem and the person at the other end logs the complaint on a special complaints programme. If they are unable to resolve the problem immediately then they will deal with it in the company’s standard time frame. This could be anywhere from 24 hours to a couple of weeks.

 The system is an efficient one because when the employee logs the complaint they are then solely responsible for its resolution. If they ignore or are slow to act then it shows up as a black mark on their records.

 Keeping a Record of Events

When complaining by letter, it is easy to keep a record of everything that has happened, from the date a certain letter was sent to what the company said in response. A telephone complaint does not generate such concrete records and so the caller must create their own. They can do this by firstly always asking the name and contact number of anyone they deal with and then writing it down. They should also make a note of the time of the call and the date. These details can be used to follow up the complaint either with another telephone call or with a follow-up letter. Most companies will keep a record of all the calls made and this information is proof that a conversation occurred.

 The caller should also note down the important points of what was said during the conversation. The person on the phone may for instance promise to deal with the complaint within the next 48 hours and if they fail to do so then this record of the conversation could prove useful.

 What Has Been Agreed

When the caller ends their communication they should be completely clear about what has been agreed, what is going to happen and when it will happen by. This information should be duly logged and monitored. If nothing happens in the allotted time then the complaint should then be followed up immediately. The Follow-Up Letter

A follow-up letter summarising the complaint and utilising all the information accumulated during the telephone communication is the finishing touch to the most effective and professional method of resolving a complaint over the telephone. source: complaintexpert.co.uk

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Silent calls

December 3rd, 2010 admin

For many people, silent calls – when your phone rings but there’s only silence at the other end – can be unnerving or indeed frightening.

Almost always, there is actually nothing sinister going on. They’re usually caused by companies using ‘predictive diallers’ to make large volumes of calls. But even so, we know these calls are at the very least annoying and disruptive, and we have strict rules governing how these companies must behave.

Predictive diallers

Predictive diallers are used for: selling products; market research; debt collection; contacting existing customers (such as a bank or a utility); and many other services.

They work by automatically calling phone numbers and connecting the call to a call centre agent once the consumer answers the phone. Unfortunately, if all of the call centre agents are busy when the phone is answered, there will be no-one free to answer the call. As a result, you may simply hear silence – and can become concerned or frightened.

Predictive diallers are also designed to disconnect calls picked up by answering machines. However, sometimes they mistake you, a real live person, for a machine. So they cut off the call, again leaving you with silence.

Silent calls are not only unwanted – they can also be illegal. Ofcom has levied heavy fines on companies that make silent calls in large numbers and we will continue to take strong action where it’s needed. You can see details of recent investigations in our Competition Bulletin.

Ofcom Consultation: information about our rules (see 1.4).

Malicious silent calls

If you believe you are receiving silent calls as a result of someone purposely trying to cause you anxiety, you should report this to the police. Depending on the circumstances, this can be considered a criminal offence.

Preventing silent calls

If you don’t know the number of the person or company phoning you, try dialling 1471 after each call. This will either tell you the number, or let you know the number was withheld.

If you still cannot get the number, or want some help, you can call your phone company’s nuisance calls department. They may be able to trace the caller’s number or offer other services such as:

  • Anonymous Call Rejection. This simply blocks any callers who withhold their number. However, this can have the down side of blocking genuine calls from friends or companies who choose not to display their number.
  • Choose to Refuse. This gives you the ability to block specific phone numbers from calling you.

It is likely that your phone company will charge you for these services.

If you have got the phone number of the person or company, please tell us what happened. It is important you give us as much information as possible.

The information you provide will be used for monitoring purposes and we may use it to decide whether to investigate a particular company.

We will not respond to your individual complaint.

Silent calls monitoring form

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